Engineering & Operations

Engineering & Operations

Duke Health Engineering & Operations

Request a Service

Maintenance Requests

Examples of common maintenance service requests are below. There is no departmental charge.

  • Elevator issues
  • Broken fixtures
  • Paint
  • Blinds
  • Lights
  • Safety issues that could be harmful to employees, patients and visitors
  • Damage to floors, walls, ceilings, doors, or windows 

 

Request maintenance services (Must be connected to a Duke Medicine network, not a university network.)

Project Service Requests

Examples of common discretionary project service requests are below. Departments are responsible for providing a fund code.

  • Renovations
  • Flooring
  • Signage
  • Power/Data Outlets
  • Surgical Instruments
  • Cabinets

Request Project Discretionary Services

Check Status - Project Service Requests

Building Card Access

To request building access to Duke Clinic, Duke Hospital or Research buildings please contact the following office:

Building Card Access Request Form

Medical Center Card Access Office
Hours of Operation:  Monday to Friday:  7:30 AM – 4:00 PM

Telephone:  668-3607
Email Address:  medicalc@dm.duke.edu

About Engineering & Operations

Engineering and Operations Business Hours

  • Monday - Friday
  • 7:30am - 4:00pm
  • Emergencies should be called in to (919)-684-3232

After Hours

After 4:00 p.m., weekends or holidays Emergency Services: (919) 684-3232

After hours calls are dispatched to Maintenance Mechanics who provide 24/7 coverage for the Hospital, Research (areas on Research Drive) and Duke Clinic.

Other Resources

Issues related to University Buildings, contact:

  • FMD Maintenance: (919)-684-2122 or (https://facilities.duke.edu)
  • Grounds: (919)-660-4280
  • Environmental Services (EVS): (919)-681-9700
  • Pest Control (919)-681-9700

Emergencies

Any life threatening situations or severe damage to a Hospital, Clinic or Research building please contact the Duke Police Department immediately at 911 or (919) 684-2444.